Privacy Policy for ABL Care

Effective Date: 01/11/2025 

ABL Care is committed to protecting the privacy and personal data of our clients, staff, and website visitors. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

ABL Care is a UK-based care provider offering home care and supported living services. Our registered office is located at: 26 Hadley Wood Rise, Kenley, England, CR8 5LY

2. What Information We Collect

We may collect and process the following types of personal data:

• Name, address, contact details
• Date of birth and gender
• Health and medical information
• Emergency contact details
• Financial and billing information
• Employment and background details (for staff)

3. How We Use Your Information

We use your personal data to:

• Provide care and support services
• Manage staff employment and training
• Communicate with clients and families
• Comply with legal and regulatory obligations
• Improve our services and operations

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent
• Contractual necessity
• Legal obligation
• Legitimate interests
• Vital interests (e.g., in emergencies)

5. Sharing Your Information

We may share your data with:

• Healthcare professionals
• Local authorities and regulatory bodies
• Emergency services
• Third-party service providers (e.g., payroll, IT support)

We ensure all third parties comply with data protection laws and only process data for specified purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and contractual requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (in certain circumstances)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, please contact us at: info@ablcare.com

9. Cookies and Website Usage

Our website may use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

ABL Care

26 Hadley Wood Rise, Kenley, England, CR8 5LY

Email: info@ablcare.com

Phone: 0203 609 4401

This Privacy Policy is intended to comply with the UK GDPR and the Data Protection Act 2018.